What is Trustmark?
TrustMark is the only Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
​
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
​
Trustmark been working to help drive-up standards across the industry and improve the protection offered to homeowners when having work done. Trustmark are a not-for-profit business which means Trustmark can focus on customers – homeowners and tradespeople - and not on shareholders.
​
If you’re a homeowner Trustmark can help you find a tradesperson who is skilled, trained and competent to carry out the work you need.
​
Whoever you’re looking for – plumbers, electricians, landscape gardeners, someone to clean your carpet or fit a new TV aerial – TrustMark Registered Businesses includes them.
​
​
​​
Key Consumer Benefits
​
​
Finding the right tradesperson for any job around your home can be a daunting prospect. There’s a lot to think about and you want to be sure you make the right decision, whatever the size or scale of the job.
​
Choosing a TrustMark Registered Business means some of the legwork has already been done for you, so you can have the confidence the job you want should be carried out professionally, to high standards and with protection in place.
​​
Confidence in making the right choice.
​​
​
TrustMark is the UK’s only Government Endorsed Quality Scheme. Our Scheme Providers and Registered Businesses work in accordance with our codes and charters as well as the codes of practice relevant to their industry. This means that when you choose a TrustMark Registered Business, you are accessing the most comprehensive level of protection available.
​​
Support should things go wrong
​​
​
As part of the Customer Charter and the Code of Conduct, every TrustMark Registered Business must have a clear, fair and transparent complaints process. Businesses are monitored by their Scheme Provider and their work and practices are checked to make sure they are maintaining the high standards required, but occasionally things can go wrong. Most things can be resolved quickly and easily with the business directly but if this is not possible, further avenues are open to help resolve a problem, including ultimately, the Disputes Resolution Ombudsman, of which TrustMark is a member.